FAQs

Last updated: Jan 16th, 2019

General

What PHP framework DeepSound is built on?

We don’t use any types of frameworks, the script is full pure PHP code.

When is the next update coming up? what is the new features?

There is no specified date for every new update.

Which host provider do you recommend for DeepSound?

We recommend you to use Godaddy, Hostwinds, Bluehost

Can I use this platform in more than one domain?

With one purchase code you can use it on one domain name. You need to get new license for each domain name, please check Envato Help Page for more information about licenses http://codecanyon.net/licenses/standard.

Why I get 404 when I visit admin panel or when I logout?

Please make sure that the .htaccess file is uploaded to your server and updated to latest version.

If the file is exists, but you still face this issue, please contact your host provide, and let them enable mod_rewrite.

If you are using a VPS with Ubuntu Linux installed, please follow this guide.

If you use Nginx in your server, please follow the last step in the installation page.

Why I get 500 internal service error?

This may cause due folder permission error, or apache issue, please contact your host provider and let them fix it for you.

Features

Where can I access the admin panel?

Login to the site using your admin credentials, then visit yoursite.com/admin-cp

Where can I modify the HTML tamplates?

You can find the layout files in ./themes/default/layout/

The files extention is .html

Where can I edit the stylesheet?

You can edit the stylesheet from ./themes/default/css

The main style file is: style.css

Where I can add my own code inside head/body/footer tags?

You can do that from ./themes/default/layout/container.html

How to setup the PayPal payment method?

Login to PayPal, then click here: https://developer.paypal.com/developer/applications/create

Set your app name, and email address and click Create App

On the top right side, you can see two tabs, SandBox and Live, click on live.

Copy the client id and secret id, then save them on Admin Panel > Settings > Payment Settings.

How can I create new themes?

Make a copy of ./themes/default/ folder, rename it, open ./YOUR_THEME/info.php and change the requested info there.

Once you have changed the info, save the file, go to you admin panel -> design -> themes, and you'll find your theme there, under your theme name, click on activate.

How to edit & customize email templates which are sent for users?

You can change them from ./themes/default/layout/emails/

Where is favicon.ico located in DeepSound?

You can change it from ./themes/default/img/icon.png

How can I edit the footer menu?

You can edit the footer from: ./themes/default/layout/footer/

How I can setup Google reCaptcha?

You have to get a site key from https://www.google.com/recaptcha/

Once you got the site_key, you can add it in Admin > Settings > Site Settings > reCaptcha key. Make sure to add the site key not the secret key.

Where is the profile page template files located?

You edit the profile page from: ./themes/default/layout/timeline/content.html

How to restrict certain IP to access your site?

You can block from .htaccess: http://www.htaccesstools.com/block-ips/

When I am trying to recharge / Replenish my balance for advertising, I get ”Client Authentication failed”. How to solve it?

The PayPal configuration are wrong. Please make sure the access keys are correct and make sure it's live or sandbox in Admin Panel > Settings > Payment Settings.

Languages

How to add a new language?

You can do that from Admin Panel > Languages > Add New Language

How to set the default language?

You can set it on Admin > Settings > Site Settings > Default Language

SSL Setup

How can I install SSL?

After you have bought the SSL certificate, go to ./config.php file, find $site_url, replace your site url to https version.

How can I redirect my website to the SSL version?

Make sure you have SSL working on your domain, and $site_url is set to SSL version in ./config.php file.

Open .htaccess file, under "RewriteEngine On", copy and the paste the code below:


RewriteCond %{HTTPS} off
RewriteRule (.*) https://%{HTTP_HOST}%{REQUEST_URI} [R,L]
                        

Support

I got a problem, How can I get support?

If you need support, or if you're facing any problems, please contact us via Envato Support tab
Please note that our respond can take up to 2 business days.

What does the support include?

Availability to answer questions, Answering technical questions about item’s features, Assistance with reported bugs and issues, Help with included 3rd party assets.

Any customization request will be ignored.

Please make sure to read more about the support policy.

I have opened a ticket, but there is no respond, why?

If we didn’t respond to you more than 2 days, simply re-send your message, and i’ll contact you soon as i can.